Welcome to the National Center for Victims of Crime

We are the nation's leading resource and advocacy organization for crime victims and those who serve them. Please join us as we forge a national commitment to help victims of crime rebuild their lives.

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Employment Opportunities


Position Description: Director of Victim Resources

 

The National Center for Victims of Crime plays a prominent role in local and national crime victim advocacy. The organization advocates for stronger rights, protections, and services for crime victims; provides education, training and evaluation; and serves as a trusted source for current information on victims’ rights.

 

The Director of Victim Resources is responsible for the overall project management of the DC Victim Hotline and VictimConnect Resource Center. This position works closely with the Chief Program Officer to manage the daily operations of the DC Victim Hotline and VictimConnect grants.

 

Essential Functions:

  • Directly supervise the hotline leadership team
  • Create weekly and monthly progress reports and ensure all program deliverables are met across victim services programs
  • Collaborate with Chief Program Officer on budgets for DC Victim Hotline and VictimConnect Resource Center
  • Responsible for assisting with grant adjustment notifications (GAN), budget compliance, and accurate and timely reporting of all grant expenses
  • Monitor service of Victim Assistance Specialists for timely, accurate, and appropriate responses to crime victims and professionals, ensuring the service meets the required standards for victim service, safety, and privacy
  • Manage data structure to ensure compliance with grant report requirements and metrics for DC Victim Hotline and VictimConnect
  • Create data reports upon request and as needed for grant reporting measures
  • Define all collected information and demographics across platforms
  • Develop technology and data training and orientation procedures for the Victim Assistance Specialists who staff the phone, online chat, and text messaging
  • Manage the National Hotline Consortium operations and sub-recipient monitoring
  • Collaborate with hotline leadership team on matters regarding the National Hotline Consortium
  • Provide day-to-day shift and chat supervision as needed
  • Answer calls, chats, texts as needed

Competencies

  • Initiative
  • Leadership
  • Time Management
  • Decision Making
  • Consultation
  • Budget Creation/Management
  • Organizational Skills
  • Contract Negotiation
  • Communication
  • Conflict Resolution
  • HR Expertise
  • Event Planning Expertise
  • Relationship Management
  • Ethical Practice
  • Grant Management

 Supervisory Responsibility: This position provides direct supervision of Hotline Supervisors and other leadership hotline positions.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to regularly talk and hear. The employee must be able to remain in a stationary position 80% of the time. The employee needs to move inside and outside the office to access file cabinets, office equipment, meet with community partners at different sites, and participate in community outreach. The position requires the ability to occasionally lift office products and supplies, up to 50 pounds.

 

Other Information:

  • The position requires a criminal background check and is an FLSA exempt position
  • Bachelor's degree in related field or equivalent level of experience, training and education.
  • Understanding of victim issues and hotline operations.
  • Preferred understanding of technology platforms, including Salesforce, G-Suite
  • Preferred understanding of local, state and federal grant regulations.

 

AAP/EEO Statement

The National Center is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any protected class under federal, state, or local law is a violation of our policy and is against the law. Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, covered veterans status, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, political affiliation, or any other protected characteristic. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, placement, promotion, termination, reductions-in-force, recall, transfer, leave of absence, compensation, and training.

 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

Position Description: Victim Assistance Specialist (Part-Time and Full-Time)

 

The National Center for Victims of Crime plays a prominent role in local and national crime victim advocacy. The organization advocates for stronger rights, protections, and services for crime victims; provides education, training and evaluation; and serves as a trusted source for current information on victims’ rights.

Position Description: The DC Victim Hotline and the VictimConnect Resource Center are programs of the National Center for Victims of Crime that combine a traditional telephone-based helpline with an innovative online chat, text messaging service and web-based information and referral service. The DC Victim Hotline operates 24-hours a day, 7-days a week. The VictimConnect Resource Center operates Monday-Friday 8am – 8pm EST. As a Victim Assistance Specialist, your primary role will be to support and empower crime victims by providing confidential resources and referrals. You will be responsible for answering calls, online chat, and text messages when individuals reach out for support and assistance. You will represent the helplines and the National Center for Victims of Crime by attending outreach events in the DC metropolitan area.

We currently have grant funded part-time and full-time positions available for both helplines. For the DC Victim Hotline, the part-time position is 16-24 hours per week with altering days/hours that rotate Monday-Sunday 8am-4:30pm, 4pm-12:30am, and 12am-8:30am. The full-time position is 40 hours per week with altering days/hours that rotate Monday-Sunday 8am-4:30pm, 4pm-12:30am, and 12am-8:30am. These positions require mandatory holiday and overnight coverage. For the VictimConnect Resource Center, the part-time position is 16-24 hours per week with shifts between Monday-Friday 8am-5:30pm, 10:30am-7pm, and 11:30am-8pm. The full-time position is 40 hours per week with shifts Monday-Friday 8am-5:30pm, 10:30am-7pm, and 11:30am-8pm. These positions will require mandatory holiday coverage.

 

Responsibilities:

  • Effectively field hotline calls, text messages, and online chats on the online platform using prepared protocols and a victim-centered, strengths-based approach
  • Actively participate in group debriefings, staff meetings, supervision meetings, and planning sessions
  • Update protocols and resources based on victim needs and feedback with direction from the Hotline Supervisors
  • Create topical materials to expand the knowledge of internal staff as well as the victim services field
  • Update and maintain internal and external referral directories
  • Attend outreach events in the DC metropolitan area to reach the community and spread awareness of our services
  • Provide programmatic support to Hotline Supervisors and Director of Victim Resources, as well as other National Center staff members as needed.
  • Other duties as assigned

Required Qualifications:

  • You are comfortable speaking to and supporting callers of various forms of victimization and marginalization
  • You have a passion for victim advocacy and human rights
  • You are flexible, adaptable, and comfortable with a changing and alternative schedule depending on hotline needs
  • You think creatively and critically and have the ability to problem-solve under pressure
  • You value professionalism and demonstrate dependability by holding yourself accountable to both your colleagues and those you serve
  • You appreciate constructive feedback and have a desire to constantly grow and develop professionally
  • You are great at multitasking, paying attention to details, and have the ability to stay organized with many competing priorities
  • You are comfortable using various forms of technology and databases simultaneously
  • You have the ability to thoroughly research a topic and train peers in a subject area
  • You show personal resiliency when dealing with sensitive subjects through self- determination, balance, and commitment to self-care
  • You value building a collaborative environment that fosters communication and partnership
  • You have a college degree or equivalent work experience
  •  

    Other Information:

  • The position requires the applicant to provide three references prior to hire
  • The position requires a criminal background check and is an FLSA exempt position
  • An initial probationary term contingent on training performance is required
  • Applications will be accepted on a rolling basis and will remain open until the positions are filled
  •  

    Preferred Qualification: You are fluent in Spanish or another language and are confident communicating in both languages verbally and in writing

    Salary: Full-Time: $40,000-$42,000 based on experience; Part-Time: Starting at $18-$20/hour based on experience

    Benefits: Generous benefits are offered to full-time employees, including excellent health insurance, 401(k) matching plan, disability insurance and life insurance

    Physical Demands: The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is required to regularly talk and hear. The employee must be able to remain in a stationary position 80% of the time. The employee needs to move inside and outside the office to access file cabinets, office equipment, meet with community partners at different sites, and participate in community outreach. The position requires the ability to occasionally lift office products and supplies, up to 50 pounds.

    Location: We have offices in the McPherson Square area of Washington, DC and Arlington, VA. Training for both full-time and part-time employees will be held in Arlington, VA.

     

     

     




    The National Center for Victims of Crime is a great place to work!

    The National Center offers a challenging and rewarding professional career opportunity. We also set aside some time to have fun, such as during our annual summer retreat and annual winter holiday gathering.

    Our office is located in Arlington, VA. We are a short walk from the Virginia Square-GMU Metrorail station. Our building also has a parking garage.

    We offer comprehensive benefits to full-time employees, such as:
    • CareFirst BlueCross BlueShield health insurance coverage (PPO medical, dental, vision, and pharmaceutical) for employees and their spouses, domestic partners, and children 
    • 401(k)plan with generous 4% matching and 3% non-elective contributions 
    • Short-term and long-term disability insurance coverage 
    • Life and accidental death & dismemberment insurance coverage 
    • Flexible spending accounts for qualified medical and dependent care expenses 
    • Section 132(f) pre-tax transportation program for qualified mass transit and parking expenses 
    • 3 to 4 weeks of vacation leave, 12 days of sick leave, and 2 days of personal leave per year 
    • 11 paid holidays per year 

    The National Center for Victims of Crime is an equal opportunity employer.